Customer Testimonials

“Professional and personable.  I’d recommend them any time.”

Jim W – St. Cloud

 

“Great service. Kudos.”

Julie G. – St. Cloud

 

“I was the person that called you yesterday about my experience with your company:  I am compelled to send this note to both the GlassWerks owners and all the employees there.  I wanted to share with you, and anyone who might read this, why GlassWerks has one of the best models of customer service that I have ever encountered.”

We had a ROCK mishap this last weekend with our van that left our windshield with a huge crack.  I called my agent and they directed me to call your company and said, “These guys will take care of you”.  That was an understatement!!!!  When I first called I was greeted with a friendly hello, and a person who walked me through the process of scheduling an appointment and getting the information into my insurance company.  I expected that I would have to do the leg work with my insurance company, but I was pleasantly surprised when she said “No, I can take care of that for you, and we will send someone our to your house to fix the glass.  Wow..that was easy.  Well it didn’t stop there.  Not only did you schedule the time to do the work, but when I at 6:00 a.m. and left a message that we could do it earlier than what was scheduled, I was amazed to get a return call at 7:00 a.m. to let me know that wouldn’t be a problem.  I was told that the techs would be in by 8 and I would get a call by 9 to schedule it.  At 9 sharp I got a call from the tech, and he said that he would be out between 10 and noon.  At 11 there was a knock on the door, and I greeted the tech who was happy, upbeat and told me not to worry about a thing and that he would be done in about an hour.  In one hour another knock on the door and he was finished.  He explained to me what not to do and for how long, and then got my signature and was off.  To this day, I have NEVER been treated better by any company or vendor that I have done business with.  All the way through your organization I was treated with respect, kindness and felt that I was important.  I felt like a KING.

I own a small business with 25 employees, and I can only hope that my staff has the same type of ownership and commitment as your staff does.  I will recommend you to anyone that needs your services.  Great job, and you should all be very proud of the quality of work you team does.”

Dave L – Chief Executive Officer of a company in central MN 

 

“Hello.  I just wanted to let you know what a great job your tech did for me!  He came all the way from St. Cloud to put my glass in.  He did a wonderful job, was friendly, and also vacuumed for me!  I’ve had my glass done by other people before, but none like your service.  Just wanted to pass on that I was very impressed and will definitely give you a call when my next windshield breaks!!  Thanks again for all of your service!”

Rachel D.

 

“I recently experienced a broken windshield from a rock.  My insurance company had you replace it.  Your technician is the one who called to let me know a more exact time he would be here (this was very much appreciated) and he was on time.  He not only got right to work he went above and beyond.  He saved my park sticker, saved my MNPASS holder and gave me new tape to reapply it, he even vacuumed out my car.  Talk about service.  I will be pleased to let my insurance company use your business again.  Thanks for making a bad experience so easy to fix.”

Micki D.

 

“Today your technicians serviced my vehicle with an attempt to fix my windshield and because it did not work they needed to replace it.  I would just like to let you know they were both very pleasant and I enjoyed doing business with them.  They were also able to accommodate my needs because the location of my vehicle changed on short notice, which helped immensely.  I thank you and your staff for the great service.”

Andrea K.

 

“Good Morning to all at GlassWerks:

Thank you so much for your wonderful service and especially to the gentleman who did the work on that very uncomfortably hot day. I appreciate your attention and will recommend your shop to anyone who asks for my personal opinion. Thanks again and have a great day & rest of the week. STAY COOL!”
             

Lori W. – Buffalo

 

“I want to thank your technician. The glass in my vehicle looks great and my vehicle looks awesome. I’m assuming that he must have vacuumed it out, and boy that was such a nice treat — it really needed to be done. My kids had spilled chips everywhere and it was a terrible mess, so oh my gosh, what a nice treat to get in my car and have that done. Thank you again…great job, but the vacuuming of my car was just a huge bonus.
Thanks again. Take care.”

             Melissa B. – Foley

 

“My name is Ben, and I had my windshield replaced on my 09 Chevy Equinox. This was a completely different experience than I thought it was going to be. From the moment I shook his hand, he was very friendly and professional. He had the right mix of asking the right questions and being personable but without being wasteful of neither his nor my time. In that first couple of minutes, he gained my confidence enough that I didn’t feel that I needed to “hover” around to make sure the job was going to be done correctly. I expected the experience to be that of a “quicklube”, you get in, and they get out you ASAP in a cold, impersonal manner. It was quite the opposite. He went above and beyond what I was expecting. I really appreciated that he vacuumed out my vehicle, and he cleaned the other windows. It wasn’t necessary, but very appreciated. Let it be known that while I hope that I am never in need of GlassWerks products and services, but if I am, because of your technician, GlassWerks will always be my first phone call, as well as whom I recommend to others. GlassWerks is lucky to have him.”

             Benjamin S. – Sartell

Insurance Agent Testimonials

“I had the BEST service.  Your tech was so polite and explained everything well.”

Pam – Insurance Agent

 

“Went way above and beyond for us and we sure do appreciate it!!”

Laurie – Insurance Agent

 

“EXTREMELY pleased…they did a great job.”

Angie – Insurance Agent

 

“Our clients are in great hands with you!  Thank you again!!!!”

Jessica – Insurance Agent

 

“Just to let you know a client of ours used one of your competitors and had a terrible experience, so glad we have a wonderful relationship with GlassWerks, and our clients that use you are 100% satisfied.  Thanks for your great service.”

Denise – Insurance Agent

 

“I was just on the phone with a client.  He was so pleased with the service your company gave him on his 2010 Nissan.  He could not stop talking about how wonderful you guys were.  Great job!”

Shannon – Insurance Agent

 

“Today, my husband had a load of steel tubing come off of the top of our 2002 Pontiac Montana and one of the pieces came into the windshield of the van.  I called a few different places, and GlassWerks was the only place I could find that had our windshield in stock.  You helped me with the claims process, three-way calling my insurance company and explaining everything to me.  Your tech came to the house to replace it for us while we were gone during the day.  He did a fantastic job!!  He even vacuumed the front AND rear seats in the van (and it was over 90 degrees today…)  I just want to thank all involved for the immense help they were.  This was completely stress-free and I would recommend them to anyone.  Have a great Independence Day!”

Kelly – Insurance Agent

 

“Your company always does a great job, and I am very comfortable leaving my customers in your hands!!  Thanks again!!  Enjoy your day!!”

Angie – Insurance Agent

 

“Our insured, Robert, called to tell us how happy he was with GlassWerks.  He was very impressed with your service.  Have a great week!”

Mary – Insurance Agent

 

“WOW what a company – I want to work for you!!  I am impressed – your technician was terrific, AND was here when he said he would be.  Thanks for the great service!”

Amy – Insurance Agent

 

“I was just talking with one of our insured’s and I want to pass this along to you.  The installer I was told, was extremely polite and did a wonderful job.  The insured didn’t know where to go to have his glass replaced and we suggested you guys.  He was very happy we did, so thanks for making us look good. :)  Please pass along this compliment to the installer as the insured was extremely happy and would use you guys again in a heartbeat.  Thanks for a JOB WELL DONE!”

Brenda – Insurance Agent

 

“I wanted to tell you about a great experience we had with your company. About a month ago a policyholder needed a Windshield replaced and I recommended your company. My policyholder was a little skeptical since they have not heard of your company and they had a bad experience with a class claim with their prior insurance company. I explained that I knew you personally and trusted you, and you would not only take care of the windshield but also exceed their expectation. My policyholder agreed and we called your company together, it took just that one call, everything was set up. The technician arrived on time, very professional and even vacuumed the car! They were so impressed they are telling everyone they can about the experience.”

I wanted to pass that along!

Timothy – Insurance Agent

 

“I want to thank you for taking care of my car.  Also thanks for the good job you are doing with all my clients.  Sincerely,”

Dean – Insurance Agent

 

“Once again thanks for the great service!”

Dave – Insurance Agent

 

“My husband said the windshield looks great.  It’s so clear you can hardly tell one is in.  Thanks so much!”

Jessie – Insurance Agent

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