Auto Glass FAQ Index

Services Offered

What Types Of Auto Glass Do You Work On?

We work on all types of auto glass: front windshields, door glass, vent glass, quarter glass and back glass (rear windshield).

Do You Offer Repair And/Or Replacement?

We offer both repair and replacement with our state-of-the-art equipment. Our goal is to restore the structural integrity of your auto glass and vehicle.

How Long Does Auto Glass Repair/Replacement Take?

Auto glass repair usually takes about 30 minutes or less, while replacement usually takes 60 minutes or less. We recommend not driving your vehicle for at least one hour after service is completed.

Cost/Insurance

What Payment Methods Do You Accept?

We accept cash, check, and the following major credit cards: Discover, MasterCard, Visa and American Express.

Will You Handle Billing My Insurance Company?

Yes, we will handle the entire auto glass insurance claim process including all of the paperwork.

What If I Don’t Have Insurance?

If you don’t have insurance, contact us and we will be happy to give you a competitive quote.

Certifications/Qualifications

What Certifications Do Your Technicians Have?

Our technicians are certified by the National Glass Association (NGA) as well as our sealant manufacturers (DOW Automotive and SIKA) and they follow all Auto Glass Replacement Safety Standard (AGRSS) procedures. Our commitment to quality gives you peace of mind in knowing that your vehicle is being cared for by some of the most highly trained, skilled professionals in the glass industry.

What Is OEM Auto Glass?

Original Equipment Manufacturer (OEM) auto glass is made by the same manufacturer as your original glass. When you do bring your vehicle in to have the windshield repaired or replaced, be sure the auto glass shop uses OEM quality glass and sealant for the installation. At GlassWerks, this is something we do automatically, but you may need to ask for it at other shops. OEM quality glass and sealants ensure a proper fit, as the glass is from the same manufacturer as your original glass.

Safety

How Can I Trust You?

GlassWerks is 100% locally owned and operated by Randy Lucas and Jason Liestman and provides in-shop and mobile glass service throughout central Minnesota. We understand the importance of delivering a quality product and exceptional customer service to the very community we are a part of.

What Kind Of Warranty Do You Provide?

We guarantee our workmanship for as long as you own your vehicle. We value your business and take great pride in the quality of the service we offer. If you have questions or concerns regarding the work performed on your vehicle please contact us and we will work toward your satisfaction.

When Can I Safely Drive My Vehicle Again?

We recommend not driving your vehicle for at least one hour after service to ensure materials have time to fully set.

Locations

Where Do You Offer Auto Glass Services?

Our service area generally covers a 60-mile radius from our locations. We have 3 central Minnesota locations:

We’re open Monday-Friday, 8 a.m.-5 p.m. Our technicians are often available after hours and occasionally on weekends if your vehicle is unavailable during regular business hours.

How Soon Can I Get My Auto Glass Taken Care Of?

In most cases we should be able to complete the work the next day. Often times we are able to provide same-day service, especially in emergency situations.

Do I Have To Bring My Vehicle To You?

No, we will accommodate your schedule and location to make the process as convenient as possible. Our mobile fleet of service vehicles is equipped to perform glass work anywhere you need us. If you would like to bring your vehicle to one of our locations we can schedule your work to be performed in one of our climate controlled shops.

If you have any further questions about auto glass, contact us and we’ll be happy to help you!

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